Business Analyst
It’s a new day at Communicate and we are looking for the best and the brightest. If you want to help build a world-class company, with all the energy, passion and resources of a Bay Area-like startup, join us on the ground floor and surround yourself with possibility.
Purpose
The Business Analyst is a critical role. The BA is responsible for working the numbers to drive conversion and sales through robust analysis of financial, operational and website data. The Business Analyst will be charged with monitoring, reporting, analyzing and providing insights into how to improve the communicate.com businesses including business case development as well as supporting the overall budgeting process and management of the P&L. A successful candidate will have excellent problem solving and analytical skills, incredible attention to detail and a focus on making sure we deliver a world-class customer experience. They will be people-oriented, bright, energetic, collaborative and a self-starter with positive can-do attitude.
Reports To: President (for now)
Key Responsibilities
Business Analysis
- Monitoring, reporting and analysis of core online financial, operational and website metrics (weekly/ monthly/ quarterly, yearly)
- Category level reporting, analysis and insights to help drive merchandising/ marketing efforts and business decisions
- Contribute to the development of the online P&L, as well as budget planning and monitoring as required
- Support the President and others with all core and ad hoc analysis for the business
- Develop benefits cases for online projects as part of the product prioritization process
Web Analytics
- Develop our web analytic capabilities
- Support merchandising and marketing teams with the necessary assistance with reporting and analysis to prioritize their efforts
- Assist the Marketing team with tracking and budgeting online marketing efforts
- Facilitate training for new users as well as to support the ongoing evolution of our web analytics capabilities
Key Performance Measures
- Core financial, operational and web metrics, including traffic, conversion, sales and average basket
Key Relationships
Internal
- Business leadership teams
- Finance
- IT
- Supply Chain
External
- Analytics vendor
- Other as required
Skills & Abilities
Education & Work/Life Experience
- MBA (or quantitative field) or business degree preferred
- 2-5 years in a relevant field
- Exceptional passion for the Consumer Internet
Specific Know-How
- Strong analytical background demonstrating an ability to collect data, analyze trends, draw conclusions and make recommendations
- Experience or familiarity with managing a P&L is an asset
- Experience or familiarity in developing business cases for projects is an asset
- Web analytics experience an asset
- Technology savvy: advanced MS Excel user
- Excellent written and oral communication skills
- Ability to work successfully and independently in a dynamic, fast-paced culture
Desirable Interpersonal Characteristics
- Low ego!
- Entrepreneurial
- Goal oriented
- Strong work ethic
- Good communicator
- High attention to detail
- Team Player
- Problem Solver
- Thrives in a fast paced environment
About Communicate
Communicate is an emerging growth Internet commerce and media company based in Vancouver, Canada. Communicate.com was recently ranked as Canada’s 17th fastest-growing Company by Profit magazine. For more
information, visit www.CMNN.com.