User Researchers will sharpen the focus on customers throughout the conceptual and product life cycle by leading field research and conceptual design, guiding iterative design by incorporating users into our design cycles, and evaluating our success and planning for the future after offering release.
Duties and Responsibilities
- Design and lead research efforts; responsible for the direct communication with customers of the business, customers of the service and other project stakeholders
- Mentor and support User Research Engineers, providing expertise and insight to guide project and professional success
- Define, create and execute user research efforts such as field observation, contextual interviewing, task analysis, usability testing, competitive analysis, industry trends, social trends, stakeholder interviewers, contextual injury, etc
- Conduct ethnographic research to develop an understanding of our customers, their goals, and the problems they experience; translate research findings into user personas, scenarios of use and concept models for web site or application
- Work with User Interface Designers to develop materials for testing (paper prototypes, electronic click-through prototypes, live system testing, etc.)
- Apply user-centered design principles, human factors, usability heuristics and methodologies, industry best practices and standards, and social research methods; facilitation of collaborative group meetings; consensus building; coordination, development and facilitation of usability tests; strategize the big picture and develop tactics to execute that strategy
- Conduct studies of conceptual alternatives and prototypes to guide design solutions; provide input to business strategy based on your understanding of our customers
- Interpret the information you obtain from customers to provide design recommendations; drive and enable the adoption and use of best practices across the business unit
- Evaluate and translate research findings into actionable insights and design improvements
- Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events
- Complete other related duties as assigned, support the Company's Diversity programs
Qualifications and Requirements
- Bachelor's degree with at least 5+ years experience is considered, Masters degree and 4+ years experience preferred. Advanced degree work in HCI, Cognitive Science, Human Factors, Usability Engineering, Anthropology, or related fields
- Five to eight years experience practicing ethnography, usability, use developing products and services
- Strong understanding and practice of the fundamentals of social research and ethnography
- Expert knowledge in usability engineering and the field study methodologies, notably designing and conducting usability studies, heuristic evaluations, contextual inquiry, etc
- Proven laboratory, interview and observation skills
- Excellent written and oral communications with strong project management skills
If you are seeking a challenging and promising career, HSBC has a world of professional opportunities for you to explore. We offer a competitive Total Rewards Package, including incentive pay, plus reduced rates for loans and mortgages. We make a point of rewarding performance, supporting professional development and providing Work Life solutions.
How to Apply
Please visit http://www.hsbc.ca/1/2/en/about-us/careers for more information.
At HSBC, we value diversity in our workforce and invite all qualified applicants to submit a cover letter and resume. We appreciate all responses and advise that only those applicants selected for an interview will be contacted.