CIBC Internet Channel
40 Dundas Street West, 4th Floor
Toronto, ON M5G 2C2
Job Description
The person in this position is expected to have a strong background in usability, design and evaluation. It is essential that expertise has been established in the design of web solutions.
Major Activities
Key responsibilities include creating and maintaining ongoing in-house UI standards, guidelines within specifications for CIBC.com, CIBC Online Banking, CIBC Online Brokerage and President’s Choice Financial’s web sites.
Also, the UI Design Specialist meets the following criteria:
- Will be a consultant to the internal CIBC Internet Channel (IC) team as well as to CIBC IC clients.
- Displays excellent creative and communication skills combined with strong customer/user orientation in the creation of user interface designs.
- Creates, documents and evaluates information architecture and is applies their skills according to the needs of each project.
- Creates wireframes documenting designs that incorporate user requirements and business goals.
- Works closely with business analysts during the business requirements phase, providing input into business requirements as well as high-level designs as required to flesh out requirements.
- Provides specific detailed design requirements as applicable.
- Creates or oversees all detailed data elements for wire frame schematics as needed.
- Works closely with a graphic designer to develop and overlay branding to each design schematic, as required.
- Works closely with web communicator to verify that copy is customer friendly and meets the business goals.
- Applies CIBC branding strategy to all Internet Channel Designs.
- Ensures consistency with brand and adherence to general industry design guidelines and best practices.
- Conducts industry standard usability assessments on all designs including heuristic and observational evaluations.
- Works closely with the front-end development team, providing input and support during the build of each design.
- Works closely with the Business, Technology and Quality Assurance Groups during testing.
- Provides input and support during Post Implementation reviews.
- Monitor customer feedback and recommend design improvements to enhance user experience and usability.
- Monitors Internet industry developments and make recommendations for relevant advancements to CIBC web properties.
- Learns new design techniques and technologies as appropriate to ensure leading edge design.
- Ongoing liaison with Technology and Business Operations groups – proactively maintaining awareness of the CIBC Internet strategy.
- Develop and maintain good relationships with the lines of business and all business partners.
- Proactively identifies opportunities and makes recommendations to improve the online customer experience.
Competencies (i.e. Skills & Knowledge)
- Education in Human Factors, Human Computer Interaction or equivalent work experience.
- In-depth understanding of user-centered design methodologies and has successfully put them to practice.
- Experience in planning, preparing and conducting both formal and informal industry standard usability assessments.
- In-depth understanding of electronic delivery, including Internet technology, content, capability and implementation.
- Experience in creating and documenting information architecture and web page mock-ups.
- Leadership skills sufficient to achieve results within a matrix management environment.
Job Challenges/Complexities
- Co-ordinate diverse and simultaneous activities by using effective planning, organization and time management skills.
- Ensure quality and competitiveness of Internet Channel design deliverables.
- Work with business partners, both internal and external, in developing creative approaches to content and design development that reflect the eChannels and CIBC Internet strategy.
- Knowledge of the organizational structure to work effectively with other departments and to understand how products are delivered to customers through electronic media.
- Understanding of electronic delivery, including Internet technology, content, capability, implementation, brand delivery and marketing.
Key Attributes
- Creative/innovative thinking
- Results orientation
- Initiative
- Thorough
- Teamwork and partnering
Apply
Thank you for your interest. To be considered please apply directly to www.cibc.com/careers using job code number J0507-0883.