Job Title: Senior Contributor, Engagement Management
Job Category: Engagement Management
Location: Toronto
Job Description
The Senior Contributor, Engagement Management is responsible for the successful delivery of large-scale client engagements and/or multiple smaller engagements for a single client. Senior Contributors are often the primary client contact as well as the Organic team leader, which requires the ability to effectively balance longer-term strategic issues with day-to-day tactical project issues. The Senior Contributor, Engagement Management has direct accountability to the Engagement Leader, who has overall responsibility for the client.
Skills / Qualifications
- Bachelor’s degree required; MBA or equivalent graduate degree preferred
- Minimum of five years of experience in a similar role in a web development firm, IT consulting firm, strategy consulting firm, or agency environment; or equivalent transferable client-side experience
- Strong interpersonal and problem-solving skills
- Strong written and oral communication and presentation skills (able to lead client meetings with senior personnel; able to create and deliver persuasive presentations, etc.)
- Able to effectively lead and motivate large multi-disciplinary project teams
- Able to effectively manage project/programme P&L (which requires a comprehensive understanding of financial and operational metrics and levers)
- Able to manage multiple projects as one cohesive client programme; creating efficiencies and economies for both client and Organic
- Able to effectively balance client’s needs and priorities with Organic’s needs and priorities; able to influence client decisions
- Able to identify additional revenue opportunities
- Strong project management skills and experience, including:
- Budget/schedule development and management/oversight,Resource management and forecasting, Task and delivery management
- Risk identification and management, Leadership, teambuilding, and team management
- Demonstrated ability to apply concepts in strategy, marketing, advertising, e-business, media, and brand management
- Experience managing people, tasks, and clients in a matrix environment
- Negotiation skills (especially contract negotiations)
- Experience with process definition and improvement highly desired
- Experience in internet development and/or software and system development
- Vertical industry experience (telecom, financial services, healthcare, FMCG) strong preferred
- PMI certification a plus
- Basic HTML Required
- MS Office (Word, Excel, PowerPoint) Required
- MS Project Required
- Working knowledge/familiarity with:Authoring tools, Ad serving,software/technology, Personalisation software,Content management systems, Application servers,Database servers
Responsibilities Include
- Managing delivery team members
- Developing and managing project/program schedules
- Scope and budgets (including project P and Ls)
- Managing resource allocation and utilization
- Identifying and mitigating project/program risks
- Providing thought leadership and direction for clients.