Radialpoint, Formerly Known as Zero-Knowledge Systems is a leading supplier of consumer security software services to the world's largest broadband providers for delivery to their subscribers. Today Radialpoint delivers security software as a service to the world's leading broadband service providers in North America, UK, and Europe. We have an opportunity on our team for a star performer. If you are a motivated, self-driven with a proven record of success, we would love to hear from you.
Main Responsibilities
The Technical Writer / User Experience Specialist reports to the User Experience Team Lead. The main responsibilities include the following:
- Participate in User Experience activities as designated by the User Experience Team Lead.
- Write, edit, review, and maintain, in English, for the following:
- End-user documentation (online help);
- technical documentation (functional specifications, release notes, internal configuration guides);
- user interface texts (dialog boxes, error messages, etc.);
- web site content; training or presentation materials
- Test documentation against software for accuracy and ease of understanding
- Evaluate usability and offer suggestions to improve usability of software design
- Estimate and provide status on task assignments
- Interview subject matter experts such as product manager, developers, and tester
- Assist in the co-ordination of translation (software and end-user documentation
- Communicate status and effectively report any concerns identified as well as explicitly identify improvements to documentation, software, or User Experience procedures
Required Competencies and Qualifications
The qualified candidate will have:
- Five years experience as a technical writer
- University degree in literature, communication or any other relevant field; or certificate in technical communication
- Excellent command of English (written, spoken), French (spoken)
- Ability to target documentation to different technical levels (engineers, end-users)
- Proofreading and editing skills
Technical knowledge
- Experience with graphical and documentation tools: Microsoft Word, WebWorks, PhotoShop
- Advanced word processing skills
- Knowledge of end-user security concepts (firewall, antivirus, antispyware, phishing protection, parental control, etc.)
- Familiarity with concepts related to the Internet, networking, and Internet applications (email clients, browsers, peer-to-peer, Skype…)
- Knowledge of Windows 98, ME, 2000 and XP
- Familiarity with source control systems (CVS)
- Knowledge of Microsoft Manual of Style
General Skills
- Quick learner, willingness to learn
- Can work autonomously and part of a team
- Good attention to detail
- Excellent organizational and communication skills
- Capacity to work fast and effectively, in a high paced environment
- Ability to quickly adapt to changing priorities
- Love of software
Additional competencies that will be considered assets
- French (written form)
- Spanish (verbal and written form)
- Knowledge of HTML and Web technologies
- Knowledge of production tools such as Flash, Dreamweaver, RoboHelp, NetObjects Fusion
- Knowledge of user interface concepts for software design
Compensation
Radialpoint is prepared to create a competitive package for the best candidate. We offer competitive salaries, options, performance bonus and development opportunities.
Submitting your Resume
If you would like to join us, e-mail your resume to [email protected] Please include the title of the position you are applying for in the subject line of your e-mail (Technical Writer-User experience)