David CrowCommentary about high tech happenings in hogtown

Evan Williams discusses running his company (Odeo) on web applications.

• Project/task management
  • Basecamp

• Internal information management
  • Jotspot

• Email
  • GMail

• Bug tracking/customer email managemnt
  • FogBugz

• Internal and external mailing lists
  • Google Groups

• Customer support
  • Kayako

• Hosting
  • TextDrive

These are all great tools, I have evaluated them for both small and medium sized teams. A lot of organizations can be a little possessive of their information, and due to funding models, a subscription application is more difficult to get approved. But I thought I’d add a few other tools that I find really useful (include a few that are subscription-based).

• Project/task management
  • TasksPro
  • Basecamp

• Internal information management
  • Confluence
  • Instiki

• Bug tracking/customer email management
  • Jira – great J2EE tool and nice integration to Confluence
  • Trac – we’ve been evaluating this wiki, bug tracker and source control
  • FogBugz – hard to argue this is just a fantastic tool

• Online bookshelf
  • Safari – This is a great service, CodeZoo feels like another really great O’Reilly tool.

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