Ten Best Software User Experiences

I thought I would try to list the software applications that, in my opinion, have the best user experience or have been most influential in the design of other application.

Best Software User Experiences

  1. Mac OS 8
    Window Shade, View as Popup Window, threaded Finder. Even though I use Windows 2000 and Mac OS X everyday, I find myself trying to find software to replicate the user experience from Mac OS 8. The interface design, the icons, the interaction set the standard for how to interact with an operating system.
  2. Visual Basic 3
    With the addition fo the JET database driver, Visual Basic 3 was the first development tool that allowed me to forget about the code and focus on the layout and interaction of the application. Sure I had to purchase a number of OCXs and third party addons to build software that was useful, but it was the Visual Basic environment that I long for when building applications today.
  3. Visio
    Visio set the standard for visual diagramming and flowcharting. It made perfect sense for Microsoft to acquire Visio it just rounded out their Office suite. The only other tool that comes close to Visio is The Omni Group’s Graffle.
  4. VisiCalc
    VisiCalc was the first WYSIWYG spreadsheet. Almost all other spreadsheet programs have retained the same user interface and interaction design of VisiCalc.
  5. iPhoto
    iPhoto is the only tool that I use for managing my digital photographs. It provides me with all of the features and functionality that I need to manage, organize, manipulate and share digital photographs. It comes the closest to the shoebox I used to keep under the stairs of all of my pictures and memories.
  6. Claris Works 4
    It did everything, page layouts, embedded spreadsheets in word processing documents, outlining, everything I needed my office suite to do.
  7. Allaire Homesite 4.x
    I long for the features of HomeSite. HomeSite set the standard for most development editors. The popup features listing, the integration to external development tools, and the tabbed view. Homesite took a lot of the best features from other editors and code development platforms and built the best Web editing interface. These features continue to evolve in Macromedia Dreamweaver MX and Homesite 5.0. Honorable Mention: BBEdit is a tool that I rely on on my Macintosh. Unfortunately, while this is definitely the best text editor on the Mac platform, I still long for features in Homesite.
  8. Microsoft Entourage
    Entourage has become my mail client of choice. It is the best single user mail platform allowing the linking of people, events, messages. While Entourage is lacking in a couple of features now found in Apple’s Mail, there are third party applications such as SpamSieve that provide the extra functionality. Entourage allowed me to replace Now Up-to-Date and Contact and Eudora. I only looked briefly at Apple’s Address Book, and iCal to decide that they weren’t mature enough for everyday use.
  9. Adobe Photoshop 5
    I don’t use Photoshop anymore, I’ve switched to using Macromedia’s Fireworks for all things Web. This was mostly due to pricing. Photoshop 5’s use of layers, history, and floating palettes has set the standard for visual layout tools.
  10. Karelia’s Watson
    Watson is the only search tool. The features and functionality blend seamlessly with my goals to find information. Other than Google it is the only tool that I use to find information on the Internet.

There are other tools that I have used that have been just as influential (in both a positive and negative way) but did not make this list, including:

  • jen

    <p>It may have made sense for Microsoft to acquire Visio, but I hate what they did to the default interface settings (changed the toolbar buttons, altered the page view when you're resizing shapes). Sure, you can change things back to what they were in Visio &quot;Classic&quot;, but what a pain.</p>

  • David Crow

    <p>I agree. It's like Windows XP, you have to turn off all of the nonsense to get it to look like Windows 2000. <br />
    <br />
    I just wish Apple would bring back the things in OS X that made OS 8-9 the greatest operating system. The conversation/interaction in OS X is just wrong. The UI has so many broken interations, like being able to click on controls on the windows behind the active window. This is really dangerous.<br />
    <br />
    Why do companies break the things that work well? Good thing I have switched to using Omni Graffle.</p>

  • http://circadian-shift.blogspot.com/ jen

    It may have made sense for Microsoft to acquire Visio, but I hate what they did to the default interface settings (changed the toolbar buttons, altered the page view when you’re resizing shapes). Sure, you can change things back to what they were in Visio “Classic”, but what a pain.

  • http://davidcrow.ca/ David Crow

    I agree. It’s like Windows XP, you have to turn off all of the nonsense to get it to look like Windows 2000.

    I just wish Apple would bring back the things in OS X that made OS 8-9 the greatest operating system. The conversation/interaction in OS X is just wrong. The UI has so many broken interations, like being able to click on controls on the windows behind the active window. This is really dangerous.

    Why do companies break the things that work well? Good thing I have switched to using Omni Graffle.

  • uurf

    <p>David, you're too modest with respect to iPhoto. This app totally affirms what you found in your Digital Photography ethnography back at CMU in 96. In fact, in many ways it <a href="http://www.uurf.org/~chrisc/images/bigLocket.gif&quot; target="_blank">mimiced</a> both the features, organization, and layout of iPhoto.</p>

  • http://mt.uurf.org uurf

    David, you’re too modest with respect to iPhoto. This app totally affirms what you found in your Digital Photography ethnography back at CMU in 96. In fact, in many ways it mimiced both the features, organization, and layout of iPhoto.

  • David Crow

    <p>I know it, really demonstrated the power of doing good discovery and definition research. It only confirms for me the power of ethnography. I think that Peter Merholz's and the longevity of research – <a href="http://peterme.com/archives/00000321.html</p&gt; " target="_blank"><a href="http://peterme.com/archives/00000321.html</p>&quot; target="_blank">http://peterme.com/archives/00000321.html</p></a&gt; </a>

  • http://davidcrow.ca/ David Crow

    I know it, really demonstrated the power of doing good discovery and definition research. It only confirms for me the power of ethnography. I think that Peter Merholz’s and the longevity of research – http://peterme.com/archives/00000321.html

  • Daniel Ponech

    <p>As powerful as Visio is, it's been a Goliath standing still (and scratching itself in places best not identified in a public forum) next to apps like ConceptDraw. With a built-in &acirc;&euro;&scaron;&Atilde;&bdquo;&Atilde;&ordm;Site Mapper&acirc;&euro;&scaron;&Atilde;&bdquo;&Atilde;&sup1; utility, HTML, Flash & PDF export, built-in FTP client, hyperlinks to pages & documents, scripting, access to databases, and support for various encodings ConceptDraw is pushing ahead where Visio hasn't even dained to venture.<br />
    <br />
    Even ConceptDraw, with a presentation mode that far outstrips Visio, the higly innovative&acirc;&euro;&scaron;&Atilde;&bdquo;&Atilde;&ordm;Smart Guides&acirc;&euro;&scaron;&Atilde;&bdquo;&Atilde;&sup1;, in addition to multiple editing windows, page documents, and image format import capilities is proving a far more innovative than Visio has in the past couple of years.<br />
    <br />
    Visio has become what the rest of the Office apps have become–legacy apps that depend on intertia over innovation to maintain market presence.</p>

  • Daniel Ponech

    <p>Dude!?! OS 8?!? As innovative as the features were, the bugs and instability more than over compensated whatever advantages there were. Furthermore, the fact so much 7.x software wasn't compatable was, well, just Microsoftish.<br />
    <br />
    I ran 7.1.1 on a PB 145 (well after the release of 9.5) and it never crashed, it never froze, and it never promised more than it could deliver. A few well constructed Extensions and Desktop Apps gave much of what 8.x touted without compromising my data or workflows.<br />
    <br />
    8.0 might not have been a nightmare (it *was* Apple after all), but it was a headache until 8.5. 9.x was a headache until 10.2.</p>

  • Daniel Ponech

    As powerful as Visio is, it’s been a Goliath standing still (and scratching itself in places best not identified in a public forum) next to apps like ConceptDraw. With a built-in “Site Mapper” utility, HTML, Flash & PDF export, built-in FTP client, hyperlinks to pages & documents, scripting, access to databases, and support for various encodings ConceptDraw is pushing ahead where Visio hasn’t even dained to venture.

    Even ConceptDraw, with a presentation mode that far outstrips Visio, the higly innovative“Smart Guides”, in addition to multiple editing windows, page documents, and image format import capilities is proving a far more innovative than Visio has in the past couple of years.

    Visio has become what the rest of the Office apps have become–legacy apps that depend on intertia over innovation to maintain market presence.

  • Daniel Ponech

    Dude!?! OS 8?!? As innovative as the features were, the bugs and instability more than over compensated whatever advantages there were. Furthermore, the fact so much 7.x software wasn’t compatable was, well, just Microsoftish.

    I ran 7.1.1 on a PB 145 (well after the release of 9.5) and it never crashed, it never froze, and it never promised more than it could deliver. A few well constructed Extensions and Desktop Apps gave much of what 8.x touted without compromising my data or workflows.

    8.0 might not have been a nightmare (it *was* Apple after all), but it was a headache until 8.5. 9.x was a headache until 10.2.

  • David Crow

    <p>I kept trying to replace many of the features of Mac OS 8 (well you are right, 8.5) until 10.2. Only since the advent of Expose have I given up on WindowShade. Apple got it right, the experience for me as a new user was second to none. I didn't have a lot of System 7 apps that I needed to bring over, it really wasn't an issue. <br />
    <br />
    10.2 &amp; 10.3 have been fabulous. 10.4 looks like it will continue this tradition (of integrating 3rd party tools, sounds sort of like M$). I have been playing with a number of Linux windowing managers, and they have come a long way. But they are not my Mac.<br />
    <br />
    I've given up on Microsoft. I find myself spending about the same as I would for office on smaller more useful tools. </p>

  • http://davidcrow.ca/ David Crow

    I kept trying to replace many of the features of Mac OS 8 (well you are right, 8.5) until 10.2. Only since the advent of Expose have I given up on WindowShade. Apple got it right, the experience for me as a new user was second to none. I didn’t have a lot of System 7 apps that I needed to bring over, it really wasn’t an issue.

    10.2 & 10.3 have been fabulous. 10.4 looks like it will continue this tradition (of integrating 3rd party tools, sounds sort of like M$). I have been playing with a number of Linux windowing managers, and they have come a long way. But they are not my Mac.

    I’ve given up on Microsoft. I find myself spending about the same as I would for office on smaller more useful tools.